A model for the successful implementation of BAPM NSQI 3: Parental partnership in care

Updated Neonatal Service and Quality Standards from the British Association of Perinatal Medicine (BAPM) in 2022 highlighted the importance of involving parents in service development. We undertook a project to implement this through a semi-qualitative exit interview at discharge or transfer to gather meaningful feedback from families of babies cared for in our unit. This article summarises the process and thematic analysis of the exit interview transcripts, highlighting the service improvements implemented as a result of the feedback.

Dr Rishini Wanigasekara
ST5 Paediatric Registrar

Dr Elizabeth Dunn
Neonatal Consultant

Dr Vennila Ponnusamy
Neonatal Consultant
vennilaponnusamy@nhs.net

Neonatal Intensive Care Unit, St Peter’s Hospital, Ashford and St Peter’s NHS Foundation Trust, Chertsey

Wanigasekara R., Dunn E., Ponnusamy V. A model for the successful implementation of BAPM NSQI 3: Parental partnership in care. Infant 2025; 21(4): 93-98.

Full text available by subscription ...

The full text of this article is available to subscribers in text, and in Tablet/iPad format and as a PDF file.

Please subscribe and log in to see the full article.

Keywords

feedback; service development; family integrated care; qualitative study; thematic analysis; parent empowerment; peer support

Key points

Interview with parents through semi-structured open-ended questions allowed for gathering meaningful feedback
A strong platform was provided for incorporating BAPM neonatal service and quality indicator relating to parent involvement in service development
Successful introduction of changes to the service because of the feedback promotes an open culture to all members of the team.

Also published in Infant:

VOLUME 21 ISSUE 3/JUNE 2025

Introducing multidisciplinary psychosocial and safeguarding meetings: Impact on two neonatal units

This report describes the impact and acceptability of weekly psychosocial and safeguarding meetings in neonatal units, emphasising improved multidisciplinary team collaboration, enhanced care quality and effective safeguarding. Grounded in Family Integrated Care principles, the initiative demonstrates the value of psychological expertise in neonatal settings, while addressing challenges such as resource constraints and highlighting areas for further research.