The role of the neonatal care coordinator: a report from the Northern Neonatal Network team

In April 2021, the Northern Neonatal Network established the first neonatal care coordinator team in the UK. With the aim of enhancing the family experience, the team acts as a conduit between parents and health professionals, focusing on facilities, resources and support for families. Early priorities are to support units to achieve Unicef Baby Friendly and Bliss Baby Charter accreditation, embed a culture of family-integrated care and develop a parent advisory group. We are working towards reducing variation in practices across the network in order to standardise care for babies and families. Sharing best practice and celebrating successes is integral to the role.

Claire Campbell
Neonatal Care Coordinator,
claire.campbell3@nhs.net

Sue Thompson
Neonatal Care Coordinator,
s.thompson48@nhs.net