Factors associated with information satisfaction among parents of sick neonates in the neonatal unit

It is vital that parents of sick babies on the neonatal unit receive effective communication from the health professionals caring for their baby and that they are included in decision making regarding proposed treatment. However in this very stressful environment parents may not always understand or retain the information given to them. This article reviews the literature concerning parents’ satisfaction with information received on the neonatal unit and identifies the factors important in effective communication.